New Years' resolutions are notoriously doomed from the start. Statistics vary on the topic, but we can probably all agree that the percentage of resolutions that stick is dismally small. So, what are we doing wrong? It would seem that, collectively, we are plenty capable, resourceful, and intelligent to be able to follow through on a resolution more often than not....
There is little doubt that the rules of business have changed. Because of technology and social media, clients drive business behavior more than ever before in history. Client satisfaction isn’t good enough anymore — client loyalty has become the holy grail of leading indicators to predict future financial performance. And, inefficient and ineffective processes directly affect those client loyalty scores....
2016 has the potential to be an epic year. Regardless of what happened in 2015 (or before), YOU have the power to set yourself up for success in the new year. Here are a few steps that will get you on your way to your best year ever. Define Your Goals Figure out exactly what you want to achieve in 2016. When...
The balanced scorecard strategic planning and management system is the brainchild of Robert Kaplan and David Norton. It was originally created as a performance measurement framework which added non-financial measures to the mix of KPIs used by leaders to give them a more balanced view of organizational performance. Over time, the balance scorecard evolved into a mechanism for taking a...
What makes people passionate? In the age of knowledge work, employees crave the feeling that comes from knowing that the work they are doing is making a contribution towards the company’s success. Let’s face it, most people don’t want just a paycheck. They want to be a part of something bigger than themselves. This is the essence of employee engagement. Engaged...
In an article published by First Round Review (original post here), Jessica McKellar, former founder and now engineering manager at Dropbox, shares her experiences and insights on how to lead an engineering team. As with most articles on management and leadership, I read this one with an objective mind towards knowledge and kept an eye out for lessons and ideas that support...