There is little doubt that the rules of business have changed. Because of technology and social media, clients drive business behavior more than ever before in history. Client satisfaction isn’t good enough anymore — client loyalty has become the holy grail of leading indicators to predict future financial performance. And, inefficient and ineffective processes directly affect those client loyalty scores....
The balanced scorecard strategic planning and management system is the brainchild of Robert Kaplan and David Norton. It was originally created as a performance measurement framework which added non-financial measures to the mix of KPIs used by leaders to give them a more balanced view of organizational performance. Over time, the balance scorecard evolved into a mechanism for taking a...
In an article published by First Round Review (original post here), Jessica McKellar, former founder and now engineering manager at Dropbox, shares her experiences and insights on how to lead an engineering team. As with most articles on management and leadership, I read this one with an objective mind towards knowledge and kept an eye out for lessons and ideas that support...