New Years' resolutions are notoriously doomed from the start. Statistics vary on the topic, but we can probably all agree that the percentage of resolutions that stick is dismally small. So, what are we doing wrong? It would seem that, collectively, we are plenty capable, resourceful, and intelligent to be able to follow through on a resolution more often than not....
Many companies operate within functional silos where the CFO is responsible for all things finance and the CHRO is responsible for all things employee. This often leads to conflicting efforts that can prove detrimental to the organization. CFOs often focus on hard metrics like ROI, profit margin, and inventory shrinkage. These types of metrics are often more comfortable for finance...
There is little doubt that the rules of business have changed. Because of technology and social media, clients drive business behavior more than ever before in history. Client satisfaction isn’t good enough anymore — client loyalty has become the holy grail of leading indicators to predict future financial performance. And, inefficient and ineffective processes directly affect those client loyalty scores....
Southwest Airlines is well known for promoting a fun environment where employees are happy. YouTube is full of hilarious videos posted by Southwest passengers about the antics of flight attendants having fun at work. [embedyt]http://www.youtube.com/watch?v=HNx5-bEKk8A[/embedyt] Recently Glassdoor announced that Southwest ranked number 28 in its Employees’ Choice Awards 2017, honoring the best places to work across the US and UK. Winners are determined...
The balanced scorecard strategic planning and management system is the brainchild of Robert Kaplan and David Norton. It was originally created as a performance measurement framework which added non-financial measures to the mix of KPIs used by leaders to give them a more balanced view of organizational performance. Over time, the balance scorecard evolved into a mechanism for taking a...
Peter Drucker famously quipped that “Culture eats strategy for breakfast”. But maybe culture and strategy should just be friends and eat breakfast together. Culture All companies have an organizational culture, whether they focus on it or not. Culture is all about the attitude of the company, it’s beliefs and values. It influences how people behave. Companies like Google and Zappos have very...