New Years' resolutions are notoriously doomed from the start. Statistics vary on the topic, but we can probably all agree that the percentage of resolutions that stick is dismally small. So, what are we doing wrong? It would seem that, collectively, we are plenty capable, resourceful, and intelligent to be able to follow through on a resolution more often than not....
There is little doubt that the rules of business have changed. Because of technology and social media, clients drive business behavior more than ever before in history. Client satisfaction isn’t good enough anymore — client loyalty has become the holy grail of leading indicators to predict future financial performance. And, inefficient and ineffective processes directly affect those client loyalty scores....
The balanced scorecard strategic planning and management system is the brainchild of Robert Kaplan and David Norton. It was originally created as a performance measurement framework which added non-financial measures to the mix of KPIs used by leaders to give them a more balanced view of organizational performance. Over time, the balance scorecard evolved into a mechanism for taking a...
Finding better ways do things is a standard component of business success. While there are a number of ways to going about this, a common component of continuous improvement programs involves eliminating or at least reducing human error. In fact, well-known engineer Shingeo Shingo, who is considered as being the world's leading expert on manufacturing practices, coined the term "Poka yoke,"...