There is little doubt that the rules of business have changed. Because of technology and social media, clients drive business behavior more than ever before in history. Client satisfaction isn’t good enough anymore — client loyalty has become the holy grail of leading indicators to predict future financial performance. And, inefficient and ineffective processes directly affect those client loyalty scores....
Published 5/24/2016 In July 2015, President Obama and the Department of Labor announced preliminary changes to the federal overtime rules. After much anticipation by employees and employers alike, the final rule was uploaded to the Federal Register website on May 18, 2016. These overtime rule changes are expected to affect 4.2 million workers and cost employers about $12 billion over the...
Critics of the Department of Labor's overtime rule changes, which were proposed last July, hoped that the new rules would never become a reality. Whether you are a proponent of the changes or not, get ready because they are on the way, and soon. If the changes in the originally proposed rules stand, it is estimated that as many as 5 million U.S. worker who were previously...
What makes people passionate? In the age of knowledge work, employees crave the feeling that comes from knowing that the work they are doing is making a contribution towards the company’s success. Let’s face it, most people don’t want just a paycheck. They want to be a part of something bigger than themselves. This is the essence of employee engagement. Engaged...
Strategy execution is one of the key ingredients in the secret sauce of successful companies. But more often than not, companies don’t effectively translate their strategy into action. In many cases, leaders state a vision and then either put it on a shelf or just assume that everyone knows what to do to get there. But in order to make...
Published July, 2015 A standard workweek is typically thought of as 40 hours, though many employees spend much more time than that at work. Employees who work more than 40 hours a week must be paid overtime under the Fair Labor Standards Act unless they meet certain exemption criteria. In very general terms, aside from jobs that are classified as exempt...